01 / The problem
Context
Potential clients arrive across calls, forms, and messages. AIVA presents a connected intake process for personal injury firms, including follow-up and consultation scheduling.
02 / The experience
A connected product workflow
The product organizes an inquiry into a structured lead journey. Qualification, booking, pipeline visibility, and manual review form a connected workflow.
- 01Receive inquiry
- 02Gather details
- 03Route for review
- 04Schedule consultation
03 / Technical perspective
Engineering approach
A proposed implementation should preserve a single lead record across channels, validate contact details, and make appointment creation idempotent. Sensitive or uncertain requests need a clear path to staff review.
This section outlines a proposed approach, rather than the company’s verified internal implementation.
04 / Reliability
Testing priorities
Exercise duplicate inquiries, interrupted calls, unavailable time slots, opt-outs, time zones, and staff escalation. Confirm that retries cannot create duplicate bookings or follow-up messages.
05 / Source & attribution
Explore the product
This independent study is based on the company’s public website. The gallery contains imagery sourced from the company’s official website and public product resources. Images belong to their respective owners. This study does not claim a personal role in building the product.
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